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Call/Text for End-of-Year Pricing: (725) 777-5484

Tech & Warranty Support

Last Updated: September 8, 2025

We’re here to help whether you need quick troubleshooting, replacement parts, or a formal warranty claim. The fastest path to a fix is to start with us. We work directly with manufacturer-authorized tech teams and the manufacturers themselves to expedite resolutions.

Start Here (Fastest Resolution)

Email  support@thesaunaheater.com with:

  • Full name and order number

  • Serial number (if available)

  • Clear description of the issue

  • Photos/videos showing the setup, wiring, vents, and/or error codes (if any)

  • Install details (room size, ventilation, line voltage/amps, breaker/gauge, electrician’s notes)

Safety first: If you smell burning, see smoke/sparks, a breaker repeatedly trips or anything feels unsafe - power the unit down and discontinue use immediately.

Do not operate the heater if it’s malfunctioning or suspected to be. If you, we, or the manufacturer identify a fault, power it down and do not use it again until we confirm in writing that it’s safe. Continued use of a malfunctioning or improperly installed heater can damage components, create a safety hazard, and may void the manufacturer’s warranty.

What happens next

  1. Triage & Review – We review and may request more info.

  2. Escalation – If needed, we loop in the authorized tech team/manufacturer and manage the process.

  3. Resolution – Based on findings and the product’s warranty, this may include parts, repair, or exchange (as authorized by the manufacturer).

Note: Do not return any items without written authorization from The Sauna Heater. If an inspection or exchange is approved, we’ll issue a Return Merchandise Authorization (RMA) number and instructions. Shipments sent back without an RMA may be refused and returned at your expense.

Prefer to Contact the Manufacturer First?

Please CC us (support@thesaunaheater.com) or forward your case details. Manufacturers often route solutions through us; staying looped in keeps things moving.

After-Warranty Support

Out of warranty? We still have your back. We can:

  • Diagnose issues and recommend paid parts/service paths

  • Source OEM replacement parts

  • Coordinate with tech teams on best-practice repairs

Perk for The Sauna Heater customers: you get preferred pricing on OEM replacement parts once the manufacturer warranty has expired.

Reach Out

We appreciate the chance to help and will work with you and the manufacturer to resolve issues as quickly and cleanly as possible.