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Tech & Warranty Support

Last Updated: September 8, 2025

Our goal is to get you back up and running as quickly as possible. We're here to take care of you. To do that, we just need some basic information upfront so we can diagnose the right problem and solve it the right way the first time. Skipping steps might feel faster, but it usually leads to more back-and-forth and delays. The details below help us (and the manufacturer's tech team) pinpoint exactly what's going on so we can get you the correct fix, whether that's a simple adjustment, a replacement part, or a new unit.

Start Here (Fastest Resolution)

Email support@thesaunaheater.com or call +1 (725) 777-5484 with:

  • Full name and order number

  • Serial number (if available)

  • Clear description of the issue

  • Photos/videos showing the setup, wiring, vents, and/or error codes (if any)

  • Install details (room size, ventilation, line voltage/amps, breaker/gauge, electrician’s notes)

Why we ask for this: There are multiple potential failure points (wiring connections, heating elements, sensors, control boards). Without this information, we'd be guessing, and guessing means sending the wrong part or the wrong solution, which only creates more downtime for you. These details let us get it right the first time.

Safety first: If you smell burning, see smoke/sparks, a breaker repeatedly trips or anything feels unsafe - power the unit down and discontinue use immediately.

Do not operate the heater if it’s malfunctioning or suspected to be. If you, we, or the manufacturer identify a fault, power it down and do not use it again until we confirm in writing that it’s safe. Continued use of a malfunctioning or improperly installed heater can damage components, create a safety hazard, and may void the manufacturer’s warranty.

What happens next

  1. Triage & Review – We review and may request more info.

  2. Escalation – If needed, we loop in the authorized tech team/manufacturer and manage the process.

  3. Resolution – Based on findings and the product’s warranty, this may include parts, repair, or exchange (as authorized by the manufacturer).

Note: Do not return any items without written authorization from The Sauna Heater. If an inspection or exchange is approved, we’ll issue a Return Merchandise Authorization (RMA) number and instructions. Shipments sent back without an RMA may be refused and returned at your expense.

Prefer to Contact the Manufacturer First?

Please CC us (support@thesaunaheater.com) or forward your case details. Manufacturers often route solutions through us; staying looped in keeps things moving.

After-Warranty Support

Out of warranty? We still have your back. We can:

  • Diagnose issues and recommend paid parts/service paths

  • Source OEM replacement parts

  • Coordinate with tech teams on best-practice repairs

Perk for The Sauna Heater customers: you get preferred pricing on OEM replacement parts once the manufacturer warranty has expired.

Reach Out

We appreciate the chance to help and will work with you and the manufacturer to resolve issues as quickly and cleanly as possible.