Last Updated: April 20th, 2026
Architecture Mates, LLC, doing business as The Sauna Heater ("The Sauna Heater," "we," "us," or "our"), is committed to ensuring that our website at https://thesaunaheater.com (the "Site") is accessible to all users, including individuals with disabilities.
1. OUR COMMITMENT
We strive to ensure that our Site conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines helps make the web a more inclusive experience for all users.
2. MEASURES WE TAKE
We take the following measures to support accessibility of the Site:
(a) We include accessibility as a consideration in our website development and design process.
(b) We review the Site on an ongoing basis against WCAG 2.1 Level AA standards.
(c) We provide ongoing training to our content team regarding accessible content creation.
3. KNOWN LIMITATIONS
While we strive for full accessibility, we recognize that some areas of the Site may not yet be fully compliant. We are actively working to identify and resolve accessibility barriers. Specific areas currently under review include:
(a) Some product images may lack fully descriptive alternative text.
(b) Certain embedded third-party content (including YouTube videos, Shopify checkout components, and third-party payment widgets) may not be fully accessible, as their accessibility is controlled by those third-party providers.
(c) Some older PDF documents may not be fully screen reader compatible.
4. COMPATIBILITY
The Site is designed to be compatible with the following assistive technologies:
(a) Screen readers (including JAWS, NVDA, and VoiceOver)
(b) Screen magnification software
(c) Speech recognition software
(d) Keyboard-only navigation
The Site is designed to be compatible with current versions of the following browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.
5. FEEDBACK AND ASSISTANCE
We welcome your feedback on the accessibility of the Site. If you encounter an accessibility barrier or have difficulty accessing any content, please contact us:
Email: support@thesaunaheater.com
Phone: 1-725-777-5484
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST
When contacting us, please include: (a) a description of the accessibility problem, (b) the web page URL or location where you encountered the issue, (c) the assistive technology you were using (if applicable), and (d) your contact information so we can follow up.
We will make reasonable efforts to respond to your feedback within five (5) business days and to address the identified barrier. If the content you need is not accessible, we will provide it to you in an alternative format upon request.
6. ALTERNATIVE ACCESS
If you are unable to access any content or complete any transaction on the Site due to an accessibility barrier, please contact us by phone at 1-725-777-5484 or by email at support@thesaunaheater.com, and we will assist you in completing your purchase or accessing the information you need.
7. THIRD-PARTY CONTENT
The Site contains content provided by third parties, including product manufacturer descriptions, embedded video players, and third-party payment processing interfaces. While we encourage our partners and vendors to provide accessible content, we do not control their content and cannot guarantee its accessibility. If you encounter accessibility issues with third-party content on our Site, please let us know and we will work with the provider to request improvements.